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FAQ

Welcome to the Frequently Asked Questions section of Trinitycards.co.uk! We hope that you find this information useful and answers any questions you have. However, if you have a question or concern that isn't directly addressed by the FAQs, please don't hesitate to send your question to us through the enquiry submission form or email our customer service team at customer.service@trinitycards.co.uk

About Trinitycards.co.uk

What is Trinitycards.co.uk?

Trinitycards.co.uk is the online affiliate of Trinity Cards, which is a family run firm based in Sevenoaks, Kent, England.  The business was set up out of a passion to see more good quality Christian greeting cards out in the marketplace.

Please Note: Our Customer Service department can be emailed at any time and they will respond within 1-2 working days

How can I contact Trinitycards.co.uk?

Email: customer.service@trinitycards.co.uk or through our online enquiry form.

Where is Trinitycards.co.uk located?

The Trinitycards.co.uk building, including our offices and our warehouse, are located in Sevenoaks, Kent, England.

Who owns Trinitycards.co.uk?

Trinitycards.co.uk is privately owned by a family business located in Sevenoaks, Kent.

Placing an Order

Can I place my order by phone, fax, or mail?

Unfortunately our business has only been set up to receive orders online with payment made through either PayPal or Amazon payments. If you are unable to order online you may want to ask a family member or friend who may be able to assist with your online order as we are currently unable to accept orders via phone, fax or mail order.

What if I have an out-of-stock item in my order?

If you order an item that is not currently in stock, we will ship all the items in your order that are available immediately and we will ship the backordered items as soon as they become available. We will not charge extra if parts of your order are posted separately.

Can I edit or cancel my order?

As payment for the order is taken at the time of order, your order gets processed immediately.  However if you contact our customer service team on customer.service@trinitycards.co.uk  and we can stop the order before it leaves our warehouse, then we will be able to work with you to edit / cancel and either refund or make changes to the payment amount. 

If you would like to add additional items to your order after you have placed an order, to benefit from the already obtained free delivery, then we suggest sending us an email to customer.service@trinitycards.co.uk  stating your previous order number and we will send you a discount code for free delivery for you to use when purchasing your additional items.

Do you charge sales tax?

Trinitycards.co.uk do charge VAT on all orders, however these charges are not added to your order, the VAT is already included within the prices you see online.  You will see the split out of the VAT on your final invoice at checkout.

Upon what currency are your prices based?

All prices at Trinitycards.co.uk are charged in GBP £.

Do you sell to bookshops and other retailers?

Yes.  We do sell to any retail outlet, please contact our customer service team at customer.service@trinitycards.co.uk detailing your company name, address and registration number and we will explain how we can move forward.

Payment Options

What payment options are available?

After researching people’s preferred way of paying online, we have decided to limit all payments for orders to the secured PayPal and Amazon Payments.  This way our customers do not need to keep giving card details online.

If you do not have an Amazon or PayPal account then please be assured it is a quick and secure way to pay for goods online.  Please click on either of the below and click sign in at the top of either page to set up an account.

For Amazon https://payments.amazon.co.uk

For PayPal https://www.paypal.com  

Discount Codes & Vouchers

What are Discount Codes and Vouchers?

Discount Codes and Voucher codes (also known as promotional codes, and e-vouchers) are special codes that can give you discounts, money off and free delivery. Trinitycards.co.uk use various codes to easily offer money off for rewards and other reasons.  The codes need to be entered on your payment details page when ordering to receive the specified discount.

Why is my Discount Code or Voucher not working?

Certain discount and voucher codes are single use only, so once redeemed, the voucher code cannot be used again.

However, if you think your discount and voucher code should work there are a couple of checks you can do to see why your Trinity Cards voucher code isn’t working:

1.       Has your code expired?

2.       Does your order meet the qualifying conditions (i.e. contains the item which the discount applies to)?

3.       Has your voucher code been entered into the promotional voucher code box at the top of the payment details page?

4.       Has the voucher code been entered correctly, checking spacing, character errors and/or spelling mistakes?

If after you have checked the above, you are still experiencing problems there may be other reasons why your code isn’t working. In this case please contact our customer service team at customer.service@trinitycards.co.uk and we will assist you.

Can I use multiple voucher codes?

There is no limit to how many different voucher codes you can use on each order, however you can only use a voucher code once in a single order (i.e. you can’t use the same voucher code twice)

Why have I not received my voucher from the website launch campaign?

If you have not yet received your voucher from the website launch campaign, then please first check your junk email folders to make sure your email account has not seen this as junk mail.  If you still do not have it, please contact us with your details and we will resend it to you.

In the meantime please look at our email help section below and add our customer service email address customer.service@trinitycards.co.uk to your address book.

Delivery & Shipping

Do you deliver outside of the UK?

Unfortunately at the moment we only deliver to addresses within the UK.  This is mainly due to the cost of delivery and added import / export taxes, and also the fact that the Christian website links are predominantly UK based.  We will be looking at expanding to overseas markets and altering the cards and web-links to suit, in partnership with overseas companies or entrepreneurs to ensure the purpose and vision of the cards is maintained.

What address does my products get delivered to?

Your delivery address is the one which you set up on your Trinity Cards account.  If you have set up a separate delivery address on Amazon or PayPal these will not be used.

What method of postage/shipping does Trinity Cards use?

Trinity Cards currently delivers all orders through Royal Mail on a 2nd class delivery service.  Please allow 2-3 working days for delivery after confirmation of dispatch.

How do you calculate shipping charges for orders?

Postage charges are based on the total cost of your order. When you complete your order at Trinitycards.co.uk, our online ordering system will automatically calculate the postal charges based on the total cost of the particular order.

How soon can I expect to receive my order after it is dispatched?

As Trinity Cards send all orders by Royal Mail’s 2nd class delivery service, please allow 2-3 working days for delivery after confirmation of dispatch.

What do I do if I do not receive my order?

If you do not receive your order by the 4th working day after confirmation of dispatch,  please contact our customer service team on customer.service@trinitycards.co.uk with details of your order.

Return Policy

Can I return damaged items?

Yes. If your items are damaged please contact us by email on customer.service@trinitycards.co.uk  immediately (the same day or, at the latest, the first business day following delivery). The items will be replaced or a refund given depending on the circumstances.

What happens if I receive duplicate items?

If you have received duplicate items, please contact us by email at customer.service@trinitycards.co.uk  so that we can make arrangements for their return if applicable.

What happens if I ordered items my mistake?

If you have ordered items in error you will be responsible for their return to us at your own expense. We will review the returned items to ensure they are in a good condition for re-sale and will acknowledge your return and refund your items within 30 days.

What is Trinity Cards Return Policy?

Trinity Cards Return Policy:               

  1. Undamaged products may be returned within 30 days of delivery.  You will first need to notify our customer service team, who will advise where the items are to be returned to. Depending on reason for return, we will endeavour to refund the paid amount (we are unable to reimburse shipping costs) within 30 days of return of the products.  Items must be returned in unused/unmarked/sellable condition.
  2. Products sold as a pre-packaged bundles must be returned with all components in unused/unmarked/sellable condition.
  3. If you received a defective, damaged, or incorrectly shipped item from us, please email us on customer.service@trinitycards.co.uk  so that we can fix this for you! We will gladly ship a replacement and assist you with your return.
  4. Any personalized items may not be returned for replacement or refund, unless the personalization or item is defective.
  5. Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.

Privacy & Cookie Policy

Where can I find the Trinitycards.co.uk Privacy & Cookie Policy?

Click Here to view the entire Trinitycards.co.uk Privacy & Cookie Policy or click the Privacy & Cookie Policy link at the bottom of each page.

Why do you ask for my email address? Will you share it with other companies?

Email allows us to serve our customers better by getting information out quickly and efficiently. However, we understand that some people are sensitive about giving out their address because they wish to avoid intrusive email, or "spam". We're not "spam" fans either, and we will never sell or share your email address with anyone. However, we would like to send you emails from time to time, featuring insider information about special offers and promotions. If you would prefer not to receive this type of email from us, simply unsubscribe from the newsletters we send.  For more information on email privacy at Trinitycards.co.uk, please consult our Privacy & Cookie Policy.

Why do you ask for my phone number with my order?

As with email addresses, we know that some folks are hesitant to divulge their telephone number over the Internet. We care about your privacy and as our main contact will be by email, the phone number is not a required field.  If you do provide your phone number however, please be assured that we will only use your telephone number to verify information about your order or to update you on any potential issues. If you would like more information, please consult our Privacy & Cookie Policy.

My phone number is unlisted. Do I have to give it to you?

You do not have to provide your phone number as our main source of contact will be via email.

Do you leave "cookies" on your customers' computers?

Yes. A "cookie" is a string of text that contains information about a specific customer. Websites will often place a cookie in the memory of a customer's computer for the purpose of recognizing that individual when he or she returns to the site. Through a limited use of cookies, Trinitycards.co.uk provides customers with tailored and personalized service. At Trinitycards.co.uk, we will leave a cookie on your computer that allows the site to recognize you when you return and access your account for you. If you would prefer not to accept cookies from Trinitycards.co.uk or any other site, your browser (Internet Explorer, FireFox, Chrome, Safari, etc.) includes a switch that allows you to block cookies.

What can I do to protect my security and confidentiality?

We are committed to protecting the security and confidentiality of your information. We use PayPal and Amazon Payments as our payment gateways, which means we do not store your card information. In order to protect your account further, we caution you never to disclose your password or login information. Because thieves have been known to create copycat websites with names similar to reputable sites, in order to lure people into divulging their personal information, we urge you make sure that you typed the correct website address before entering your information.  We also advise that you do not allow others unauthorised access to your emails, as if you use the ‘forgotten password’ system a new password will be sent to your email address.

Email Help

Why can't I see the graphics in any Trinitycards.co.uk emails?

There is a possibility that a spam filter or your email program's security settings are blocking emails from Trinitycards.co.uk email accounts. If you use a spam filter you can add the following address to your "white list" to allow emails from Trinitycards.co.uk through from customer.service@trinitycards.co.uk. If you don't have a spam filter but still have difficulty seeing or receiving our emails, adding our email addresses to your email address book will often solve the problem. Read the following FAQs for detailed instructions on how to perform this task on many popular email service providers.

How do I Add Trinitycards.co.uk emails to my Outlook address book?

Follow the simple steps below:

1.       Open the email or newsletter you received from Trinitycards.co.uk.

2.       Right-click the name of the sender.

3.       Click Add to Contacts on the shortcut menu.

4.       Click the Save and Close button.

How do I Add Trinitycards.co.uk emails to my Gmail address book?

Follow the simple steps below:

1.       Open the email or newsletter you received from Trinitycards.co.uk.

2.       Click the down arrow to the right of the Reply button at the top right of the message.

3.       Click the Add customerservice@trinitycards.co.uk to Contacts list link.

How do I Add Trinitycards.co.uk emails to my AOL address book?

Follow the simple steps below:

1.       Open the email or newsletter you received from Trinitycards.co.uk.

2.       Click the Add to Address icon on the right side of the window.

3.       Click the SAVE button.

How do I Add Trinitycards.co.uk emails to my Apple Mail address book?

Follow the simple steps below:

1.       Open the email or newsletter you received from Trinitycards.co.uk.

2.       Click the Message menu at the top of the screen.

3.       Click Add Sender to Address Book.

How do I Add Trinitycards.co.uk emails to my Windows Live Hotmail address book?

Follow the simple steps below:

1.       Open the email or newsletter you received from Trinitycards.co.uk.

2.       Click the Add Contact link underneath the from address

How do I Add Trinitycards.co.uk emails to my Yahoo! Mail address book?

Follow the simple steps below:

1.       Open the email or newsletter you received from Trinitycards.co.uk.

2.       Click the Add to Address Book button to the right of the from address.

3.       Click the Save button.

How do I Add Trinitycards.co.uk emails to my Mozilla Thunderbird address book?

Follow the simple steps below:

1.       Open the email or newsletter you received from Trinitycards.co.uk.

2.       Click on the highlighted name and email address (sometimes only the address is shown) on top of the         message, next to "From:"

3.       Click the Add to Address Book link in the menu.

4.       Click the OK button.

How do I Add Trinitycards.co.uk emails to my AT&T address book?

Follow the simple steps below:

1.       Open the email or newsletter you received from Trinitycards.co.uk.

2.       Click the Save Address button to the right of the from address.

3.       Click the Save button.

How do I Add Trinitycards.co.uk emails to my MSN address book?

Follow the simple steps below:

1.       Open the email or newsletter you received from Trinitycards.co.uk.

2.       Click Save Addresses at the upper right hand side of the screen.

3.       Select the check box next to the address you want to save.

4.       Click the Save button.

My Account

Why should I set up an account at Trinitycards.co.uk?

There is no faster way to order from Trinitycards.co.uk than by registering an account. By creating a Trinitycards.co.uk account, you'll be able to order from our products over and over again without re-entering your details. When using your account, you're only a few clicks away from our great products being on their way to you!

How do I create an account?

To create an account at Trinitycards.co.uk, click the "Sign in" link at the top of every page, submit your email address and then fill out the corresponding form.

Is the information in my account safe and protected?

Yes. You can rest assured that with the use of secure connections and encryption, any information you enter on our server is safe from hackers and thieves. At Trinitycards.co.uk, we have a Privacy & Cookie Policy to assure you that any information given to us stays with us. We respect your privacy and are committed to protecting your personal information.

How can I alter my account once it's created?

If you have already created an account, it is easy to change any of your personal information. Simply click the "account" link on any page, ensuring you are logged in. Your previously entered information will appear and you can change any of it.

What if I forget my password?

If you have an account but have forgotten the password, click on the link "Forgot Your Password?" directly below the space where you would normally enter your password on the sign-in page. You will be asked to enter your email address, and we'll send you instructions for setting up a new password right away.